Terms of Service

These Terms apply to all relationships between users and the Company regarding the use of the Service. The Company may change, add to, or suspend the content of the Service without prior notice.

The Service is intended to provide information, analysis assistance, creative support, and other related auxiliary functions. The Company does not guarantee any specific outcomes or results regarding information or suggestions obtained by users through the Service.

Intellectual property rights for text, designs, logos, UI, layouts, software, and other materials displayed on the Service belong to the Company or third parties with legitimate rights. These Terms do not alter the ownership of information or content that users input, post, or upload to the Service — users retain 100% ownership of their uploaded works. Users may not reproduce, reprint, modify, redistribute, or use for commercial purposes any materials displayed on the Service without prior permission from the Company.

Some content on the Service may currently include placeholders during development and preparation stages.

The Company does not use uploaded works (images, dialogue, etc.) to train AI image generation models. The Company will not publicly disclose, distribute, or reproduce users' works to any third party without the user's prior consent, except as necessary to provide the Service or as otherwise expressly permitted by these Terms.

The Company may collect and use de-identified, aggregated, and abstract structural metadata — such as panel count, pacing signals, composition metrics, feedback interactions, engagement signals, outcome data, and aggregated usage statistics — for the following purposes:

(a) improving the quality, accuracy, and performance of the Service, including non-generative feedback, scoring, analytics, and benchmarking systems; (b) conducting internal research, benchmarking, and quality assurance; (c) generating aggregated or anonymized reports, statistics, insights, and analyses that do not identify any individual user or reveal the substantive content of any specific work; (d) producing materials for business operations, partnerships, and reporting purposes as described in Article 11; (e) complying with legal obligations, responding to lawful requests, and enforcing these Terms.

The Service uses external tools and third-party services — including but not limited to OCR, panel detection, AI inference providers, analytics providers, and payment processors — to process information submitted to the Service. These tools process information only to the extent necessary for providing the Service and are bound by confidentiality and data-protection obligations substantially equivalent to those of the Company. The Company does not guarantee the accuracy, completeness, or usefulness of information provided through external services.

Users shall not engage in the following acts when using the Service:

• Acts that interfere with the operation of the Service
• Unauthorized access or placing excessive load on the Service
• Acts that violate laws or public order and morals
• Acts that infringe on the rights or interests of the Company or third parties
• Any other acts deemed inappropriate by the Company

The Company makes no warranties, express or implied, regarding the Service. To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the Service. Nothing in these Terms excludes or limits the Company's liability for intentional misconduct, gross negligence, or any liability that cannot be excluded under applicable law, including Japan's Consumer Contract Act (消費者契約法).

Users acknowledge in advance that the evaluation and reception of information, analysis, suggestions, and expressive content provided through the Service may contain subjective elements.

The Company may change these Terms as necessary. The revised Terms shall take effect from the time they are posted on the Service. For material changes, the Company will provide advance notice through the Service or by email at least 30 days before the effective date, and continued use of the Service after the effective date shall constitute acceptance of the revised Terms.

These Terms shall be governed by Japanese law. Any disputes arising between the Company and users in connection with the Service shall be subject to the exclusive jurisdiction of the court having jurisdiction over the Company's head office location as the court of first instance.

9.1 Users register for the Service using valid credentials (including, where applicable, third-party authentication providers). Users are responsible for maintaining the confidentiality of their login information and for all activity that occurs under their account.

9.2 The Company may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, abuse the Service's credit or referral mechanisms, or create multiple accounts to circumvent Service limits. Each user is limited to one primary account unless otherwise authorized by the Company in writing.

9.3 Users must notify the Company promptly at support@m2w.ai of any unauthorized use of their account.

9.4 If the user is under the age of majority in their jurisdiction (in Japan, 18 years old), the user may use the Service only with the consent of a parent or legal guardian. Participation in publisher submission programs, monetization programs, revenue-sharing programs, or creator partnership programs under Article 10.8 may require additional guardian consent or adult participation, as disclosed at enrollment.

10.1 Credit System. The Service uses a credit-based system. Credits may be obtained through one of the following methods:

• Free credits: granted automatically at regular intervals as described on the Service, subject to the then-current limits and cooldown period. Free credits have no monetary value and cannot be exchanged, refunded, or transferred.
• Paid credits: purchased via the Service using supported payment methods. The price, credit amount, and payment methods for each package are displayed on the pricing page at the time of purchase.

Credits may be used to access AI review features, chat features, and other functions of the Service. Credit costs for each function are disclosed in advance. Additional commercial disclosures required under Japan's Act on Specified Commercial Transactions (特定商取引法) are published at /en/legal/commerce (English) and /ja/legal/commerce (Japanese).

10.2 Payment Processing. Payments are processed through our third-party payment processor (Stripe, Inc.). By purchasing credits, you agree to the Stripe Services Agreement. The Company does not store or process your payment card information directly.

10.3 No Expiration. Purchased credits do not expire and remain available in your account for as long as your account remains active. The Company reserves the right to define reasonable inactivity periods (12 months or longer) after which unused credits may be subject to expiration, with advance notice to the user of at least 30 days.

10.4 Refund Policy. Because credits are a digital good and are made available immediately upon purchase, purchased credits are non-refundable once they have been credited to the user's account, except in the following cases:

• The purchase was made in error and the user has not yet consumed any of the purchased credits, in which case a refund request submitted within 14 days of purchase may be honored at the Company's discretion.
• The Service was materially unavailable for an extended period (7 days or more) during which the user was unable to use purchased credits, in which case the Company will, at its discretion, either extend service credit equivalent to the disruption or issue a refund for unused credits.
• Refunds are required by applicable consumer protection law, including Japan's Act on Specified Commercial Transactions (特定商取引法).
• Refunds shall not be granted for dissatisfaction with the subjective quality, tone, or usefulness of AI-generated feedback, as such outcomes are inherently subjective and disclosed as such under Article 2 and Article 6.

Refund requests must be submitted to support@m2w.ai, and refunds (if approved) will be issued to the original payment method within 10 business days.

10.5 Price Changes. The Company may change the prices of credit packages or subscription plans at any time. Price changes apply only to purchases made after the change becomes effective and do not affect credits already purchased.

10.6 Account Termination. If a user's account is terminated by the user, unused paid credits are forfeited unless applicable law requires otherwise. If the Company terminates an account for a breach of these Terms, unused paid credits are forfeited. If the Company terminates an account without cause, unused paid credits will be refunded on a pro-rata basis.

10.7 Currency. All prices are displayed on the Service in the applicable currency. Users are responsible for any taxes, fees, or currency conversion charges imposed by their payment provider or jurisdiction.

10.8 Promotional Credits and Partnership Programs. The Company may offer promotional credits, beta access, invite-only tiers, creator partnership programs, ambassador programs, or similar programs under separate terms. Participation in such programs may be subject to additional conditions (including data usage, content sharing, promotional consent, or revenue-sharing terms) disclosed to the user at the time of enrollment. Participation in any such program is voluntary.

11.1 The Company may collect, process, and analyze information regarding users' interactions with the Service — including, without limitation, submission volume, feature usage patterns, session data, engagement signals, retention metrics, feedback interactions, and outcome data — for the purposes described in Article 4 and for the operation and improvement of the Company's business.

11.2 The Company may prepare and share reports, dashboards, case studies, and statistical summaries derived from such information with the Company's investors, advisors, business partners, service providers, industry associations, and regulatory bodies, provided that any information shared in this manner shall be in aggregated, statistical, or anonymized form such that individual users and the substantive content of their uploaded works are not identifiable.

11.3 Individual, non-aggregated information about specific users or their uploaded works shall not be shared with third parties except: (a) with the user's explicit consent (for example, through opt-in programs under Article 10.8); (b) as required by applicable law or valid legal process; (c) with service providers under confidentiality and data-protection obligations substantially equivalent to those of the Company, solely to enable the provision of the Service; (d) in the context of a corporate transaction (such as a merger, acquisition, or financing) where the recipient is bound to substantially similar confidentiality and data-protection obligations.

11.4 The Company may use aggregated, de-identified, or anonymized usage statistics and abstract structural metadata to improve the Service, develop benchmarking tools, and produce industry-level insights and reports, provided that such use does not identify any user, reveal the substantive content of any specific work, or allow reconstruction of any uploaded work. Any use of such aggregated information that generates direct revenue for the Company (such as licensing of benchmark datasets to third parties) will be limited to de-identified, aggregated forms that cannot be reverse-engineered into any individual submission.

12.1 Ownership retained by user. Consistent with Article 3, users retain all intellectual property rights in the content they upload to the Service ("User Content"). Nothing in these Terms transfers ownership of User Content to the Company.

12.2 Limited license to operate the Service. By uploading User Content, the user grants the Company a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, analyze, display, and transmit the User Content solely as necessary to: (a) provide the Service to the user and generate feedback, analysis, and other outputs; (b) perform the activities described in Articles 4 and 11 (service improvement, analytics, and aggregated reporting); (c) display the User Content back to the user and, where applicable, to collaborators or reviewers the user has authorized within the Service; (d) cache, back up, and format-convert the User Content for operational continuity.

12.3 No publication or public display without consent. The Company will not publicly display, publish, distribute, or feature User Content outside the Service without the user's express consent, except as permitted by Article 11.2 (aggregated and anonymized reporting) or Article 11.3.

12.4 License duration. The license granted in Section 12.2 continues for as long as the User Content remains hosted on the Service and terminates within a reasonable period after deletion of the User Content by the user, except as necessary for backup, legal compliance, or aggregated records under Article 11.

12.5 Things this license does NOT allow. This license does not permit the Company to sell, publicly publish, display to third parties, submit to publishers, use for external marketing, or use User Content to train AI image generation models. Any such use requires the user's separate, explicit consent.

13.1 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.2 No waiver. The Company's failure to enforce any provision of these Terms shall not constitute a waiver of such provision.

13.3 Entire agreement. These Terms, together with any program-specific terms referenced in Article 10.8 and the Company's Privacy Policy, constitute the entire agreement between the user and the Company regarding the Service.

13.4 Assignment. The Company may assign these Terms to an affiliate or to an acquirer in connection with a merger, acquisition, or sale of all or substantially all of the Company's assets.

13.5 Survival. Articles 3, 4, 6, 8, 10.4, 11, 12, and this Article 13 shall survive termination of these Terms.

For inquiries regarding these Terms, please contact us at:

Email: support@m2w.ai

Privacy and data requests: support@m2w.ai